If you have placed an order and nothing has arrived in your inbox, the order has almost always gone through. The confirmation is the part that has gone astray.
Check these first
Your spam or junk folder. This is where confirmation emails most often end up. Search your inbox for "Wonderskin" rather than scrolling, since it may be filed somewhere unexpected.
The email address you used at checkout. The confirmation goes to the address entered on the order, which is not always the one you normally use. If you checked out with PayPal, Shop Pay or a similar service, it may have gone to the address held there instead.
The site you ordered from. The US and Canada site is wonderskin.com, and everywhere else is eu.wonderskin.com. If you have an account with us, make sure you are signed in to the same site you ordered from.
If you have been charged and still have nothing
Get in touch and we will find the order and confirm it for you. We can also resend the confirmation.
So we can sort it in one reply, tell us the email address you used at checkout, and the date and amount of the charge.
- US and Canada: hello@wonderskin.com
- Everywhere else: hey@wonderskin.com
If you do not recognize the charge at all
If you have been charged and do not believe you placed an order with us, contact us straight away using the addresses above and tell us the date and amount. We will look into it properly rather than leave you guessing.
Once your order is confirmed
You will get a separate email with tracking when it is on its way, so the confirmation arriving is not the same as the order shipping. Where is my order? covers what happens next.