Orders move to our warehouse quickly, so the window is short. Email us as soon as you can and we will do whatever we are able to.
- US and Canada: hello@wonderskin.com
- Everywhere else: hey@wonderskin.com
Put your order number in the subject line so we can find your order quickly.
Changing the delivery address
If your order has not left the warehouse yet, we can often update it. Send us the full corrected address, including any apartment, unit or house number.
We cannot guarantee it, because orders are picked quickly, so the sooner you write the better.
Canceling
If your order has not shipped, email us straight away and we will see what we can do.
If you are in the EU, you also have a statutory right to withdraw from your order within 14 days of receiving it. That is a separate route, and our returns and exchanges policy explains how it works.
Changing a shade, or adding and removing items
We are not able to change a shade, or add or remove an item, once an order has been placed.
What you can do instead:
- Exchange it when it arrives. Lip Stains and foundations are covered by our Shade Match Promise, so you can keep exchanging until you find the right shade.
- Place a second order for anything you wanted to add.
- Email us quickly if you would rather start the whole order again, and we will tell you whether it is still possible.
If your order has already shipped
Once a parcel has left the warehouse we cannot change or stop it, but you still have options:
- Refuse the delivery. Once tracking shows it coming back to us, email us and we will sort out a replacement or a refund.
- Contact the carrier directly to ask them to redirect it.
- Let it arrive, then return or exchange it. Our returns and exchanges policy covers how.