When your order ships we email you a tracking link. That is the quickest way to see where it is.
If you cannot find the email, check your spam or promotions folder first. It is sent to the email address used at checkout.
You can also log in to your account, open the order, and see its status and tracking there.
There is no tracking email yet
Your order is most likely still being packed. Have a look at our delivery times to see where yours should be.
Tracking has not updated for a few days
Try not to worry, this one usually sorts itself out.
Scans pause while a parcel moves between depots, and tracking often catches up in one go a few days later. Your parcel is normally still moving even when the tracking looks frozen.
If it seems stuck and you have not heard anything from us about a delay, reach out to our customer support team and we will chase it with the carrier.
Your parcel is at a pickup point
If tracking shows your order at a collection point, it is waiting for you. The carrier usually sends a text or email with where to collect it and how, so keep an eye out for that.
Bring some ID in your name. A debit or credit card, passport, driving license or utility bill all work.
Carriers only hold parcels for a limited time before returning them, so it is worth going as soon as you can.
Tracking says returned to sender
If your tracking shows your order as returned to sender, this can happen for a few reasons. Reach out to our customer support team and we will look into it and sort out the next step with you.
Still not sure?
Email us and we will look at your tracking with you.
- US and Canada: hello@wonderskin.com
- Everywhere else: hey@wonderskin.com