Being told something was delivered when it is not in your hands is frustrating. Most of these are found within a day or two, and here is where to look.
Worth checking first
- A safe spot such as a porch, side gate, shed, bin store or mailroom
- With a neighbor who took it in
- With building staff, a concierge or a front desk
- With someone else at home who picked it up and did not mention it
- Your letterbox, if it was small enough to fit
Parcels marked delivered do sometimes arrive a day or two later, so it is worth giving it a little time before assuming it is gone.
It is also worth checking that the delivery address on your order confirmation is the one you expected.
If it is still missing
Email us. Tell us your order number and that you have checked the places above, and we will take it from there.
- US and Canada: hello@wonderskin.com
- Everywhere else: hey@wonderskin.com
We can ask the carrier for proof of delivery, which often shows exactly where the parcel was left, and we will send that to you.
If your order went to the wrong address
If it looks like your order went somewhere other than where it should have, email us and we will look into the delivery details on our side. Let us know what has happened and we will take it from there.