What is your return policy, and how do I return something?
While we hope that you are in love with your WONDERSKIN purchase, we do understand that you may need to return a product. If you are not satisfied with your order, you can return or exchange it within 30 days of your purchase.
We will gladly accept gently-used returns up to 30 days after purchase. You will be refunded for the amount of your return, less shipping and handling. To qualify for a full refund of purchased product(s), your return must include any gifts with purchase.
For US orders, please send the products you would like to return with a copy of your order ID to:
700 Gateway Dr
Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 2-4 weeks to process the return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Consider using a trackable shipping service or purchasing shipping insurance so that your item is protected and does not get lost in the mail. We are not responsible for lost shipments.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
One-Time Purchase vs. Auto-Ship Subscriptions
On select products, customers may have the option of choosing One-Time Purchase or Auto-Ship when adding items to cart on Wonderskin.com. When you place an order using the Auto-Ship selection, your subscription will automatically create ongoing new orders according to your delivery schedule, until you cancel. You can cancel or modify your Auto-Ship subscription at any time via email. Please note that Auto-Ship subscriptions must be cancelled or modified 24-hours in advance of subsequent shipments to avoid being charged.
Standard Ground Service
Wonderskin currently ships within the United States, and U.S. Territories. We apologize, but Wonderskin is currently unable to accept orders for delivery to international addresses outside of the United States.
Orders placed on Monday through Friday with standard ground service will be processed and shipped the same day, if received by 12pm (EST).
Orders placed on weekends or an observed holiday will be processed and shipped the next business day
Most ground orders are delivered within 2-7 business days from the order ship date.
Delivery to Alaska, Hawaii and U.S. Territories may take longer.
2nd Day ($17.95) and Next Day ($29.95) orders placed on Monday through Friday will be processed and shipped the same day, if received by 2:30pm (EST).
Orders placed on weekends or an observed holiday will be processed and shipped the next business day.
2nd Day orders are delivered within 2 business days from the order ship date.
Next Day orders are delivered within 1 business day from the order ship date.
Expedited service is not available on orders made to P.O. Boxes, and U.S. Territories addresses.
Please note: Signature may be required upon delivery for expedited shipments
WONDERSKIN Retailer Partners:
WONDERSKIN values its relationship with its retailers and strives to create policies that are mutually beneficial; therefore, all items purchased through our retailers must be returned to the retailer from which the product was purchased in accordance with their return policies.