Shipping & Returns

What is your return policy, and how do I return something?

While we hope that you are in love with your WONDERSKIN purchase, we do understand that you may need to return a product. If you are not satisfied with your order, you can return or exchange it within 30 days of your purchase.

Returns

We will gladly accept gently-used returns up to 30 days after purchase. You will be refunded for the amount of your return, less shipping and handling. To qualify for a full refund of purchased product(s), your return must include any gifts with purchase.

For US orders, please send the products you would like to return with a copy of your order ID to:

WONDERSKIN RETURNS

2905 NW 109th Avenue,

Doral, Florida 33172


Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 2-4 weeks to process the return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Consider using a trackable shipping service or purchasing shipping insurance so that your item is protected and does not get lost in the mail. We are not responsible for lost shipments.

Exchanges

Shade Match Promise - Wonderskin guarantee to swap your lip stain purchase until you have found your perfect shade. Customers can rest assured knowing they can have unlimited exchanges on their lip stain purchase, until they find a shade they love. Wonderskin will exchange the lip stain for free - replacing with a new shade of the customers choice. However, the customer must cover the returns shipping costs.

For all other products we have a 30 day exchange policy if your order is defective or damaged we will replace it. For exchanges please send us an email at hello@wonderskin.com.

One-Time Purchase vs. Auto-Ship Subscriptions

On select products, customers may have the option of choosing One-Time Purchase or Auto-Ship when adding items to cart on Wonderskin.com. When you place an order using the Auto-Ship selection, your subscription will automatically create ongoing new orders according to your delivery schedule, until you cancel. You can cancel or modify your Auto-Ship subscription at any time via email. Please note that Auto-Ship subscriptions must be cancelled or modified 24-hours in advance of subsequent shipments to avoid being charged.

Standard Ground Service

WONDERSKIN Retailer Partners:

WONDERSKIN values its relationship with its retailers and strives to create policies that are mutually beneficial; therefore, all items purchased through our retailers must be returned to the retailer from which the product was purchased in accordance with their return policies.