Returns & Exchanges
We want you to love everything you order from Wonderskin. If something isn't quite right, we're here to make it easy to put it right. Here's everything you need to know about returns, exchanges, and refunds.
💜 Our Shade Match Promise
Not the perfect match? We've got you. If the shade of your Lip Stain or foundation isn't quite right, we offer unlimited exchanges within 30 days of your original order’s delivery until you find the one. Just start a return and choose “exchange for a different shade” — we want to make sure your shade selection is perfect.
What you can return
However we can help depends on what's happened. Here's a quick guide:
|
If… |
Tell us within |
What we'll do |
|---|---|---|
|
You changed your mind or it didn't suit you (wrong shade, didn't love it) |
30 days of delivery |
Help you exchange it for another shade or product, offer store credit, or if it is still sealed and unused we can offer a refund. |
|
It arrived damaged or faulty |
14 days of delivery |
Replace it or refund you |
|
You received the wrong or a missing item |
14 days of delivery |
Send the correct or missing item, or refund you |
|
You had a reaction to a product |
As soon as possible |
Refund you — please stop using it |
How to start a return
Starting a return only takes a few minutes:
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Go to our returns portal.
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Enter your order number and the email address you used to order.
-
Select the item(s) you'd like to return and tell us what happened.
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Add a photo if we ask for one — for damaged, faulty, wrong, or missing items, we'll ask you to share a photo so we can verify the issue. (No photo needed for reactions — just the batch number from the item.
-
Follow the steps to finish. We'll let you know right away if we need you to send anything back — for most returns, you won't need to.
Prefer to sort it over email? Reach us at hello@wonderskin.com if you're in the US or Canada, or hey@wonderskin.com from anywhere else, and we'll help you through it.
Do I need to send the item back?
Most of the time, no. For items that arrived damaged or faulty, or if you received the wrong or a missing item, we'll ask you to share a photo so we can verify what happened and put it right. If you had a reaction, please don't send it back — just stop using it and reach out.
For sealed, unused items you'd like to return, and in a few other cases, we may ask you to send the item back. If we do, we'll let you know when you start your return and walk you through exactly what to do.
Refunds
Once your return is approved and if you choose to receive a refund, we'll get your refund started right away. From there, it usually takes 5–7 business days to reach your account, depending on your bank's processing time. Refunds go back to your original payment method.
If you choose store credit or an exchange instead, we'll get that sorted as soon as your return is confirmed.
A few things to know
Returning more than one item from an order. If you'd like to return several items from the same order, please include them in one return. If you return items from the same order separately, the first return is covered as usual and any further returns from that order are arranged at your own cost.
Keeping things fair. We monitor returns and exchanges to keep this policy fair for everyone. In the rare case of misuse or suspected fraud, we reserve the right to limit returns on an account.
Frequently asked questions
Can I exchange for a different shade?
Yes — and for Lip Stain and foundation, our Shade Match Promise means unlimited exchanges until you find your perfect match within 30 days of your original order’s delivery. Just start a return and choose the exchange option.
I opened it — can I still return it?
If you've tried it and it wasn't right for you, you can still let us know within 30 days of delivery and we'll help you find a better option — an exchange for another shade or product, or store credit.
What if my order arrived damaged?
So sorry about that! Let us know within 14 days of delivery and share a photo so we can verify the damage, and we'll replace it or refund you. There's no need to send the damaged item back.
I received the wrong item or something was missing.
Let us know within 14 days of delivery and share a photo so we can verify the mix-up, and we'll make it right — we'll send the correct or missing item, or refund you.
I had a reaction to a product.
Your safety comes first. Please stop using the product straight away and contact us as soon as you can. You don't need to send it back or share a photo — we may just ask for the batch number from the packaging, which helps our safety team look into it — and we'll refund you.
How long do refunds take?
Once your return is verified and if you have requested a refund, refunds are initiated right away and typically arrive within 5–7 business days, depending on your bank.
Do I need my order number?
It's the quickest way for us to find your order — you'll find it in your order confirmation email. If you checked out as a guest, use the same email you ordered with. Can't find it? Reach out and we'll help.
Still need help?
Our team is happy to help with anything that isn't covered here. Get in touch — hello@wonderskin.com (US & Canada) or hey@wonderskin.com (everywhere else) — and we'll take care of you.
Standard Ground Service
Wonderskin currently ships within the United States, U.S. Territories and Canada.