WONDERSKIN Retailer Partners Returns:
WONDERSKIN values its relationship with its retailers and strives to create policies that are mutually beneficial; therefore, all items purchased through our retailers must be returned to the retailer from which the product was purchased in accordance with their return policies. You can search our retailer partners here: STORE LOCATOR
What is your return policy, and how do I return something?
While we hope that you are in love with your WONDERSKIN purchase, we do understand that you may need to return a product. If you are not satisfied with your order, you can return or exchange it within 30 days of your purchase.
Returns
We will gladly accept gently-used returns up to 30 days after purchase. You will be refunded for the amount of your return, excluding shipping and handling. To qualify for a full refund of purchased product(s), your return must include any free gifts with purchase.
For US orders, please use the following link for returns and exchanges: RETURNS AND EXCHANGES PORTAL
If you have requested a refund - once your return is received and inspected, a refund will automatically be applied to your credit card or original payment method. Please allow up to 10 business days to process the return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Exchanges
Shade Match Promise - Wonderskin guarantee to swap your lip stain or foundation purchase until you have found your perfect shade. Customers can rest assured knowing they can have unlimited exchanges on their lip stain or foundation purchase, until they find a shade they love. Wonderskin will exchange the product for free - replacing with a new shade of the customers choice. However, the customer must cover the returns shipping costs.
For all other products we have a 30 day exchange policy if your order is defective or damaged we will replace it. For exchanges please use the following link: RETURNS AND EXCHANGES PORTAL
One-Time Purchase vs. Auto-Ship Subscriptions
On select products, customers may have the option of choosing One-Time Purchase or Auto-Ship when adding items to cart on Wonderskin.com. When you place an order using the Auto-Ship selection, your subscription will automatically create ongoing new orders according to your delivery schedule, until you cancel. You can cancel or modify your Auto-Ship subscription at any time via email. Please note that Auto-Ship subscriptions must be cancelled or modified 24-hours in advance of subsequent shipments to avoid being charged.
Standard Ground Service