We always aim to ship orders as soon as possible so we cannot guarantee address changes can be made. However, we will try our best to accommodate your request. Please email hello@wonderskin.com with your order number and new address as soon as possible! Unfortunately, if you have already received a tracking email, your order has been fulfilled and is on its way to the address entered at checkout.
Unfortunately, it is not possible to cancel your order once it has been placed. Please await delivery and then return your item(s) to us in their original packaging for a full refund.
Wonderskin ships within the United States, U.S. Territories and Canada. We also now ship to Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Mexico, Peru, Paraguay and Uruguay. We apologize, but Wonderskin is currently unable to accept orders for delivery to international addresses outside these territories.
Orders placed on Monday through Friday with standard ground service will be processed and shipped the same day, if received by 12pm (EST).
Orders placed on weekends or an observed holiday will be processed and shipped the next business day.
Most ground orders to the USA are delivered within 2-7 business days from the order ship date. For Canada, this is typically 5-7 business days.
Delivery to Alaska, Hawaii, U.S. Territories and some Canadian Provinces may take longer.
Orders placed on weekends or an observed holiday will be processed and shipped the next business day. Orders placed on Monday through Friday will be processed and shipped the same day, if received by 2:30pm (EST).
Standard Ground Shipping is $3.95 for all orders under $50.If the total cost of your order is over $50 you will receive FREE Standard Ground Shipping. This will be automatically applied to your order in your shopping bag.
We’re happy to offer a refund for an unwanted item returned to us within 30 days of receipt. You will be refunded for the amount of your return, less shipping and handling. To qualify for a full refund of purchased product(s), your return must include any gifts with purchase.
For US orders, please send the products you would like to return with a copy of your order ID to:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@wonderskin.com.
We strongly recommend that you obtain a postage receipt with your tracking number/barcode number. We’re only responsible for your parcel once it has been received at our warehouse. Items lost in transit will not be treated as returned, and cannot be exchanged or refunded.
Wonderskin values its relationship with its retailers and strives to create policies that are mutually beneficial; therefore, all items purchased through our retailers must be returned to the retailer from which the product was purchased in accordance with their return policies.
Yes, all Wonderskin products are cruelty-free. We never test on animals and are committed to upholding the same standards with any vendors we work with.
