We always aim to ship orders as soon as possible so we cannot guarantee address changes can be made. However, we will try our best to accommodate your request. Please email hello@wonderskin.com with your order number and new address as soon as possible! Unfortunately, if you have already received a tracking email, your order has been fulfilled and is on its way to the address entered at checkout.
Unfortunately, it is not possible to cancel your order once it has been placed. Please await delivery and then return your item(s) to us in their original packaging for a full refund.
Wonderskin ships within the United States, U.S. Territories and Canada. We also now ship to Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Mexico, Peru, Paraguay and Uruguay. We apologize, but Wonderskin is currently unable to accept orders for delivery to international addresses outside these territories.
Orders placed on Monday through Friday with standard ground service will be processed and shipped the same day, if received by 12pm (EST).
Orders placed on weekends or an observed holiday will be processed and shipped the next business day.
Most ground orders to the USA are delivered within 2-7 business days from the order ship date. For Canada, this is typically 5-7 business days.
Delivery to Alaska, Hawaii, U.S. Territories and some Canadian Provinces may take longer.
Orders placed on weekends or an observed holiday will be processed and shipped the next business day. Orders placed on Monday through Friday will be processed and shipped the same day, if received by 2:30pm (EST).
Standard Ground Shipping is $3.95 for all orders under $50.If the total cost of your order is over $50 you will receive FREE Standard Ground Shipping. This will be automatically applied to your order in your shopping bag.
We’re happy to offer a refund for an unwanted item returned to us within 30 days of receipt. You will be refunded for the amount of your return, excluding shipping and handling. To qualify for a full refund of purchased product(s), your return must include any free gifts with purchase.
For all other products we have a 30 day exchange policy if your order is defective or damaged we will replace it. For exchanges please use the following link: RETURNS AND EXCHANGES PORTAL
Shade Match Promise - Wonderskin guarantee to swap your lip stain or foundation purchase until you have found your perfect shade. Customers can rest assured knowing they can have unlimited exchanges on their lip stain or foundation purchase, until they find a shade they love. Wonderskin will exchange the product for free - replacing with a new shade of the customers choice. However, the customer must cover the returns shipping costs.
Wonderskin values its relationship with its retailers and strives to create policies that are mutually beneficial; therefore, all items purchased through our retailers must be returned to the retailer from which the product was purchased in accordance with their return policies. You can search our retailer partners here: STORE LOCATOR
Yes, all Wonderskin products are cruelty-free. We never test on animals and are committed to upholding the same standards with any vendors we work with.
