Starting a return only takes a few minutes.
- Go to the returns portal for where you ordered, linked below.
- Enter your order number and the email address you used to order. The order number is in your order confirmation email, and usually starts with "W". If you checked out as a guest, use the same email you ordered with.
- Select the items you would like to return and tell us what happened.
- Add a photo if we ask for one. For damaged, faulty, wrong or missing items we will ask for a photo so we can verify the issue.
- Follow the steps to finish. We will confirm what to send back and where, so nothing goes astray.
Had a reaction to a product? Please reach out to our customer support team instead, and include the batch code that can be found on the product itself.
Start your return
- US and Canada: Start your return here
- Everywhere else: Start your return here
A few things worth knowing
- Returning more than one item from the same order? Put them all in one return rather than sending them separately.
- Cannot find your order number? Your tracking number or the email address you ordered with also works. Or just email us and we will find it.
After your return is on its way
Once your return is verified, your refund, store credit or exchange is sorted and you will get an email confirming it. There is nothing you need to do in the meantime.
If your tracking shows the return has arrived and you have not heard from us after a couple of days, email us and we will chase it.
Prefer to sort it over email?
Email us instead and we will set it up for you.
- US and Canada: hello@wonderskin.com
- Everywhere else: hey@wonderskin.com